For Damaged or Incorrect Items

Return / Exchange Terms:

• Returns are only accepted for items that are damaged or incorrect due to manufacturing defects. In such cases, we will provide an exchange for a new replacement unit.
  
  
• Inform us within seven (7) working days from the date you receive it.
  
  
• Items must remain in a condition where their value is not materially diminished due to usage or consumption
  
  
• The original receipt (or gift receipt) and original packaging must be presented upon return.
  
  
• Ensure that the item(s) you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
  
  
• Exchanges are subjected to stock availability.
  
  
• For price differences, a top-up in amount will be requested or refund will be processed, where applicable.

Return / Exchange Procedure

• Online Purchases (ordered via www.lenbrook.com.sg)
  
  Where to Return:
  Lenbrook Asia Head Office & Service Centre,
  81 Ubi Avenue 4, #06-26, UB One, Singapore 408830.
  
  Customer Service:
  enquiry@lenbrook.com.sg / +65 6748 3137
  
  
• Showroom Purchases (shopped at Lenbrook Showroom at 81 Ubi Avenue 4, SG)
  Kindly contact us for assistance.
  
  Customer Service:
  enquiry@lenbrook.com.sg / +65 6295 1233
  
  
• Purchases made with our Authorized Dealers
  
  For purchases made through our authorized dealers, returns must be handled in accordance with the dealer’s own return and refund policies. Please contact the respective dealer directly for further assistance.